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General Questions
How will I know if you have received my order?
After you place your order, you will receive an email from us acknowledging that your order has been received. This does not mean that we have accepted your order. If your item(s) has been sold out in our shop, we will try our utmost best to locate the items. Only after your credit card details have been approved, the delivery address has been verified and the item(s) located, will your order be accepted and the item(s) shipped. At which point you will receive a second email from us confirming your order. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.What payment methods does jannissima.com accept?
We accept iDeal, Paypall, Banktransfer, Visa and Mastercard.What if an item is out of stock?
If an item you are interested in is out of stock, please email or telephone a customer care representative to inform us of your interest. You can contact us by email at sales@jannissima.com or call us on +31 40 87 95 404How do I find a specific item?
If you know exactly what you are looking for, enter the 'Buy>Online' section of the website, where you will be given the option to search the shop by product category, colour or product type. Throughout the site there is also a 'Search' function, which can be used to look for certain products using key words.How do I contact customer care?
If you have any questions which are not currently answered on our website, please contact us at Customer Care either by email at sales@jannissima.com or by telephone on +31 (0)40 87 95 404 – monday to friday, from 9am to 5pm.How do I make a purchase?
Making a purchase is easy. Simply select your items, along with size and colour, click 'buy now' and follow the straightforward prompts on screen. If you have any problems, please contact our orders department either by email at sales@jannissima.com .